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centredesk

centerdesk

HelpDesk CentreDesk Repair 4.004

Released:	2007-08-24
License:	$99.00
Publisher:	Merging Technologies
Language:	English
Platform:	Windows
Requirements:	Microsoft Office 2000 or 2003 Professional
Install:	Install and Uninstall
Downloads:	13
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Publisher's Description:

HelpDesk CentreDesk Repair - CentreDesk Repair is a multi-user helpdesk repairs solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use
Core elements are:
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
Security ensures that only logs assigned to individual technicians can be viewed by them.
Provides a flexible workflow.
Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:

That the issue has been logged, and the details
Quotations (approved or rejected)
Invoicing (including a cancellation fee option) and a Batch Email facility.
Invoice summary
Log completion

Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
A fully functional Parts inventory

To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.

Latest Changes:

Update

User License Agreement:

CentreDesk for Microsoft Access 2000/ + Licence Agreement

This is a legal agreement between the end user (the User) and Merging Technologies (the "OWNER"). BY installing the application the User IS AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF the User DOES NOT AGREE WITH THE TERMS OF THIS AGREEMENT, PROMPTLY RETURN THE APPLICATION INSTALLATION DISK AND ANY ACCOMPANYING DOCUMENTATION.

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CentreDesk for Microsoft Access 2000/ + Licence Agreement

A. GRANT OF LICENCE

1. This Software Licence Agreement permits the User to use one copy of the software for 5 -Users - One server and 5 (five) client workstations USE ONLY. Use of the SOFTWARE requires the purchase of a commercial licence.

2. All SOFTWARE is licensed, not sold, to the User for use under the terms of this agreement and the OWNER reserves all rights not expressly granted to the User. The OWNER retains all title and ownership of the SOFTWARE and documentation.

3. The User may not use, copy, modify, or transfer the SOFTWARE except as expressly provided in this Agreement.

4. The User is required to protect the confidentiality of the SOFTWARE. The User may not distribute or otherwise make the SOFTWARE available to any third-party.

B. COPYRIGHT

1. The SOFTWARE is owned by the OWNER and is protected by copyright laws, and all other applicable laws and international treaty provisions.

2. The User must treat the SOFTWARE like other copyrighted material except that the User may either (a) make one copy of the SOFTWARE solely for backup or archival purposes, or (b) transfer the SOFTWARE to a single hard disk or network server location provided the User keep the original solely for backup or archival purposes. The User may not copy any user documentation accompanying the SOFTWARE.

3. The User may not rent or lease the SOFTWARE. The User may not reverse engineer, decompile, or disassemble the SOFTWARE.

C. LIMITED WARRANTY

1. The SOFTWARE and related documentation are provided "AS IS" and without warranty of any kind either expressed or implied, including, and not limited to, implied warranties of merchantability and fitness for a particular purpose. The Owner does not warrant that the SOFTWARE will meet with the User requirements, or that its operation will be uninterrupted or error free, or that any defects will be corrected. This Limited Warranty gives the User specific rights.

D. TERMINATION

1. This licence will terminate if the User fails to comply with any term or condition of this agreement. The User must, upon termination, return the SOFTWARE to the OWNER together with all copies, modifications, and merged portions in any form.

Microsoft is a registered trademark of Microsoft Corporation. Service Log is a trademark of Merging Technologies.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective companies.